Effective Date: 9/3/2026
Last Updated: 9/3/2026
IMPORTANT — PLEASE READ CAREFULLY. ALL PRODUCTS SOLD BY TRUSTUS LABS ARE SUPPLIED FOR LABORATORY RESEARCH USE ONLY AND ARE NOT FOR HUMAN OR ANIMAL CONSUMPTION OF ANY KIND. THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER IN SECTION 20, WHICH AFFECT HOW DISPUTES BETWEEN YOU AND US ARE RESOLVED. THEY ALSO CONTAIN LIMITATIONS ON OUR LIABILITY IN SECTIONS 15 THROUGH 17.
1. Agreement to These Terms
These Terms and Conditions (these “Terms”) are a binding agreement between you (“you,” “your,” “Buyer,” or “User”) and Mafi Group LLC, a NJ limited liability company doing business as TrustUS Labs (“TrustUS Labs,” “we,” “us,” or “our”), governing your access to and use of trustuslabs.com (the “Site”) and your purchase of any product from us (each, a “Product”).
By accessing the Site, creating an account, or placing an order, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Site and do not place an order.
2. Definitions
- “Product” or “Material” means any peptide, lyophilized compound, reagent, reference standard, or other item offered for sale on the Site.
- “Order” means a request submitted by you through the Site to purchase one or more Products.
- “Research Use Only” or “RUO” means use restricted to in-vitro laboratory research, analytical, and scientific purposes, and expressly excludes any diagnostic, therapeutic, clinical, cosmetic, food, dietary supplement, household, or veterinary application, and any administration to or contact with any human or animal subject.
- “COA” means a batch-specific Certificate of Analysis.
- “Affiliates” means our parent, subsidiaries, and entities under common control, and their respective officers, directors, members, managers, shareholders, employees, agents, and contractors.
3. RESEARCH USE ONLY; NO HUMAN OR ANIMAL USE
3.1 ALL PRODUCTS OFFERED ON THIS SITE ARE SOLD STRICTLY FOR IN-VITRO LABORATORY RESEARCH USE ONLY.
3.2 THE PRODUCTS ARE NOT FOR HUMAN OR ANIMAL CONSUMPTION OF ANY KIND. The Products are not drugs, dietary supplements, foods, food additives, cosmetics, medical devices, or household chemicals. They are not intended to and must not be used to diagnose, treat, cure, mitigate, or prevent any disease or condition in any human or animal.
3.3 The Products have not been sterilized and have not been tested or qualified by TrustUS Labs for safety or efficacy in any food, drug, medical device, cosmetic, veterinary, commercial, or other application. Purity and identity data reported on a COA describe the analytical characteristics of a batch and are not representations of fitness for any use in or on a human or animal subject.
3.4 Prohibited uses. You must not, and must not permit any other person to:
- ingest, inject, inhale, apply topically, or otherwise introduce any Product into or onto the body of any human or animal;
- use any Product in or on a human or animal subject, including in any clinical, diagnostic, therapeutic, or veterinary setting;
- use any Product as or in a food, beverage, food additive, dietary supplement, cosmetic, or household product;
- compound, formulate, repackage, relabel, dilute, or reconstitute any Product for administration to any human or animal;
- resell, distribute, or transfer any Product to any person for any of the foregoing purposes, or without imposing these same restrictions on the transferee;
- use any Product for recreational purposes or in connection with athletic competition; or
- represent, in any advertising, packaging, labeling, or communication, that any Product is approved, safe, or intended for human or animal use.
3.5 You assume all risk associated with your possession, handling, storage, reconstitution, use, transfer, and disposal of the Products.
4. Regulatory Status
4.1 No FDA evaluation or approval. The statements made on the Site have not been evaluated by the United States Food and Drug Administration. The Products have not been approved, cleared, or authorized by the FDA or by any comparable regulatory authority for any use, and no Product is offered for any FDA-approved indication.
4.2 Not a pharmacy or outsourcing facility. TrustUS Labs is a supplier of research materials. TrustUS Labs is not a pharmacy, is not a compounding pharmacy operating under Section 503A of the Federal Food, Drug, and Cosmetic Act, is not an outsourcing facility registered under Section 503B, and is not a health care provider. We do not dispense prescriptions and we do not provide medical, clinical, dosing, or veterinary advice or guidance of any kind. Nothing on the Site or in any communication from us constitutes such advice.
4.3 Facility and testing statements. References on the Site to an FDA-registered manufacturing facility, cGMP certification, ISO/IEC 17025-accredited testing, purity levels, or batch COAs describe the manufacturing and analytical testing arrangements applicable to the relevant Product. Facility registration is not FDA approval or endorsement of any Product, and no such statement constitutes a representation that any Product is safe or approved for use in humans or animals.
4.4 No affiliation. Product names and reference designations used on the Site are used solely to identify the chemical structure of a research compound for scientific purposes. TrustUS Labs is not affiliated with, endorsed by, or sponsored by any pharmaceutical company or the owner of any brand-name drug, and we do not sell any brand-name pharmaceutical product.
5. Eligibility and Age Requirement
5.1 You must be at least twenty-one (21) years of age to use the Site or purchase any Product.
5.2 You must have the legal capacity and authority to enter into these Terms. If you are ordering on behalf of an entity, you represent that you are authorized to bind that entity, and “you” refers to both you and that entity.
5.3 We may, at our discretion and at any time, require verification of your age, identity, institutional affiliation, or research purpose as a condition of accepting or shipping an Order, and may decline or cancel any Order if verification is not provided to our satisfaction.
6. Buyer Representations and Warranties
By placing an Order, you represent and warrant, as of the date of the Order and continuing thereafter, that:
(a) you are at least 21 years of age;
(b) you are acquiring the Products solely for legitimate in-vitro laboratory research purposes and not for any use prohibited by Section 3;
(c) you are, or are acting under the supervision of, a person qualified and trained to handle research chemicals safely, and you are familiar with proper laboratory handling, storage, reconstitution, and disposal practices for the Products;
(d) you will not administer, and will not permit any other person to administer, any Product to any human or animal;
(e) you will comply with all applicable federal, state, local, and, if applicable, foreign laws, regulations, and institutional requirements governing your acquisition, possession, handling, storage, use, transfer, export, and disposal of the Products, including the Federal Food, Drug, and Cosmetic Act and the Toxic Substances Control Act;
(f) you are solely responsible for determining that your intended use is lawful in your jurisdiction and for obtaining any license, permit, registration, or institutional approval that use requires;
(g) you will not resell, distribute, or transfer any Product except in a manner consistent with these Terms and with these same restrictions imposed on the transferee;
(h) the information you provide to us, including your identity, age, shipping address, payment details, and any research-purpose or institutional information, is true, accurate, current, and complete; and
(i) you are not located in, and will not export or re-export any Product to, any jurisdiction, entity, or person subject to United States sanctions or export restrictions.
These representations are material. We rely on them in accepting your Order. A false representation is a material breach of these Terms.
7. Hazard Acknowledgment and Duty to Warn
The Products are research chemicals whose properties, toxicity, and hazards may not be fully characterized. You acknowledge that you have been advised of the hazards described in these Terms and in any documentation accompanying the Products. You are responsible for evaluating the hazards of each Product for your intended use, for using appropriate engineering controls and personal protective equipment, and for warning your employees, agents, students, contractors, and any transferee of those hazards and of the restrictions in Section 3. You assume the duty to warn any person to whom you provide access to a Product.
8. Account Registration and Security
8.1 Certain features, including order history and saved addresses, require an account. You agree to provide accurate registration information and to keep it current.
8.2 You are responsible for maintaining the confidentiality of your credentials and for all activity under your account, whether or not authorized by you. Notify us immediately at info@trustuslabs.com of any unauthorized use.
8.3 You may not share your account, sell or transfer it, create an account using another person’s identity or a false identity, or create a new account after we have suspended or terminated a prior account.
8.4 We may suspend or terminate any account, cancel any pending Order, and refuse future service, at our discretion and without liability, if we believe you have breached these Terms, provided false information, engaged in fraudulent or abusive conduct, or filed a chargeback in violation of Section 11.5.
9. Use of the Site
9.1 We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for the purpose of evaluating and purchasing Products for permitted research use.
9.2 You must not: use the Site for any unlawful purpose; scrape, crawl, harvest, or use automated means to access the Site or collect data from it; circumvent any security, access control, rate limit, or age gate; interfere with or disrupt the Site or its infrastructure; introduce malware or malicious code; reverse engineer any part of the Site; use the Site to develop a competing product or service; or impersonate any person or misrepresent your affiliation.
9.3 Educational content. Articles, references, blog posts, scientific literature summaries, and similar material on the Site are provided for informational and scientific reference purposes only. They are not medical, clinical, dosing, legal, or regulatory advice, are not a protocol or instruction for use, and must not be relied upon as such. We do not warrant the accuracy or completeness of third-party research referenced on the Site.
9.4 No guidance. We do not provide, and our staff are not authorized to provide, guidance on dosing, administration, reconstitution for administration, or any use of a Product involving a human or animal subject. Requests for such guidance will not be answered and may result in cancellation of your Order and termination of your account.
10. Orders, Pricing, and Order Acceptance
10.1 Offer and acceptance. Your submission of an Order is an offer to purchase. It is not accepted until we send a shipment confirmation. An order confirmation or payment authorization acknowledges receipt of your Order but is not acceptance of it.
10.2 Right to refuse. We reserve the right to refuse, limit, or cancel any Order, in whole or in part, for any reason and at any time before shipment, including suspected fraud, failed verification, quantity limits, resale suspicion, a conflict with these Terms or applicable law, or product unavailability. If we cancel a paid Order, we will refund the amount charged for the cancelled portion.
10.3 Pricing and errors. All prices are in U.S. dollars and are subject to change without notice. Despite our efforts, a Product may occasionally be listed with an incorrect price or description. We reserve the right to refuse or cancel any Order placed at an incorrect price or based on an inaccurate description, whether or not the Order has been confirmed and payment charged. If we cancel on that basis after your card has been charged, we will issue a full refund of the charged amount.
10.4 Product information. We aim for accuracy in Product descriptions, images, specifications, and availability, but do not warrant that this information is error-free, complete, or current. Images are illustrative; vial appearance, fill volume presentation, and packaging may vary.
10.5 Availability, backorders, and substitutions. Products are subject to availability. If a Product is out of stock or backordered after your Order is placed, we will notify you and may cancel and refund that line item or, with your consent, ship the remainder and fulfill the balance when available. We will not substitute a different compound, concentration, or quantity without your consent.
10.6 Quantity limits. We may impose per-order, per-customer, or per-period quantity limits, and may cancel Orders that we believe are structured to circumvent them.
10.7 Taxes. You are responsible for all applicable sales, use, excise, and other taxes and duties. Where we are required to collect sales tax, it will be calculated and displayed at checkout. You are responsible for any tax not collected by us.
11. Payment
11.1 Payment in full is required before shipment. We accept the payment methods displayed at checkout.
11.2 You represent that you are authorized to use the payment method you provide and that the billing information you supply is accurate. You authorize us and our payment processor to charge the full Order amount, including shipping and tax.
11.3 Payment card data is collected and processed by our third-party payment processor. We do not store full card numbers. See our Privacy Policy.
11.4 Failed and reversed payments. If a payment is declined, reversed, or returned, we may cancel the Order, withhold shipment, or suspend your account. Where a bank transfer, ACH, or e-check payment has been authorized, it may not be cancelable or modifiable once submitted. You are responsible for any fee assessed to us as a result of a failed or returned payment.
11.5 Chargebacks. If you believe there is a problem with an Order, you must contact us at info@trustuslabs.com and give us a reasonable opportunity to resolve it before initiating a chargeback or payment dispute. Filing a chargeback on a properly delivered Order without first contacting us is a breach of these Terms. In that event we may, in addition to any other remedy: suspend or permanently terminate your account and refuse future service; recover the disputed amount together with any chargeback fees, collection costs, and reasonable attorneys’ fees; and refer the matter for collection. We will contest chargebacks with delivery, tracking, and Order documentation.
12. Shipping, Title, and Risk of Loss
12.1 Processing and shipment. Orders placed on a business day are generally processed and shipped within one (1) business day. Processing and transit times are estimates only and are not guaranteed. We are not liable for carrier delays, weather events, customs holds, misdelivery, or other events outside our control.
12.2 Cold-chain packaging. Lyophilized Products are shipped in insulated containers with cold packs as appropriate for the compound and destination. Cold packs may arrive partially or fully thawed; this is expected and, for lyophilized material, does not by itself indicate degradation. Upon receipt, you are responsible for promptly inspecting the shipment and storing the Products in accordance with the storage conditions stated on the Product label, COA, or Site.
12.3 Shipping charges. Unless otherwise stated, you pay all shipping, handling, insurance, and cold-pack charges shown at checkout.
12.4 Address accuracy. You are responsible for providing a complete and accurate shipping address at which the shipment can be received. We are not responsible for Orders delivered to an incorrect address supplied by you, and reshipment will be at your cost. Address changes cannot be guaranteed once an Order has been processed.
12.5 Title and risk of loss. Title and risk of loss pass to you upon our tender of the Products to the carrier. From that moment, the shipment is yours, and any claim for loss or damage in transit is subject to Section 13 and to the carrier’s own claims process.
12.6 Delivery exceptions. We are not responsible for packages recorded by the carrier as delivered but reported missing, for packages refused or left unclaimed, or for losses caused by your failure to be available to receive a temperature-sensitive shipment. Reshipment in these circumstances, if we agree to it, is at your cost.
12.7 Restricted destinations. We ship only to destinations shown as available at checkout, and we do not ship to any jurisdiction where the sale, import, or possession of the Products is restricted or unlawful. We may add or remove destinations at any time without notice. You are solely responsible for confirming that the Products may lawfully be imported into and possessed in your jurisdiction. Where an international shipment is available, you are the importer of record and are responsible for all duties, taxes, customs fees, brokerage charges, and import compliance. Shipments seized, detained, returned, or destroyed by customs or any authority are not eligible for refund or replacement.
13. Returns, Replacements, and Quality Claims
13.1 All sales are final; no returns on opened or reconstituted Products. Because the Products are temperature-sensitive research materials whose integrity cannot be verified once they leave our control, we do not accept returns or exchanges, and we do not issue refunds, on any Product that has been opened, unsealed, reconstituted, punctured, diluted, used, relabeled, or otherwise disturbed. No such Product may be returned to us under any circumstances.
13.2 Damaged or incorrect shipments. If a Product arrives with visible physical damage — a broken, cracked, or leaking vial, or a compromised stopper or seal — or if we shipped the wrong item or quantity, notify us at Info@trustuslabs.com within forty-eight (48) hours of carrier-confirmed delivery, with:
- your order number;
- the lot or batch number on the affected vial;
- clear photographs of the outer packaging, the packing materials and cold packs as received, and the affected Product; and
- the shipping label as received.
Retain the Product and all packaging in the condition received and do not open, reconstitute, or discard anything until we complete our review. If we confirm the claim, we will, at our option, ship a replacement or issue a refund of the purchase price of the affected item. Claims submitted after the 48-hour window, or without the documentation above, may be denied.
13.3 Quality and purity claims. If you believe a Product does not conform to its COA, submit a claim to info@trustuslabs.com within thirty (30) calendar days of delivery including: the order number; the lot or batch number; the analytical report supporting your claim, produced by an independent, appropriately accredited laboratory; the analytical method used (for example HPLC or LC-MS) with the raw data or chromatograms; and a description of the storage and handling of the Product from receipt through analysis, including any reconstitution.
If we confirm a material nonconformity, our sole obligation, and your sole and exclusive remedy, is, at our option: (a) replacement of the nonconforming Product; (b) refund or credit of the purchase price paid for the nonconforming Product; and (c) reimbursement of your documented independent testing fees up to $100. We may require a retained sample and reserve the right to have the lot re-tested by our own accredited laboratory, whose results will govern where they conflict with yours.
13.4 Order cancellation by you. You may request cancellation of an Order at info@trustuslabs.com before it is shipped, and we will accommodate the request where processing has not begun. Once an Order has shipped, it cannot be cancelled.
13.5 Refund processing. Approved refunds are issued to the original payment method. Original shipping and handling charges are not refundable except where the claim arises from our error. Please allow 7-14 business days for the refund to appear, subject to your financial institution.
14. Intellectual Property
14.1 The Site and its contents — including text, graphics, layout, logos, product photography, COA presentation, and compiled scientific content — are owned by Trust US Labs or our licensors and are protected by United States and international copyright, trademark, trade dress, and other intellectual property laws.
14.2 “TrustUS Labs” and our logos are our trademarks. You may not use them without our prior written consent. Third-party names and marks appearing on the Site are the property of their respective owners and are used for identification only.
14.3 You may not reproduce, distribute, modify, publicly display, create derivative works from, or commercially exploit any part of the Site without our prior written consent, other than incidental copying for your own internal research reference.
14.4 No license to intellectual property in the Products. Nothing in these Terms, and no sale of any Product, grants you any license or right under any patent, know-how, or other intellectual property of Trust US Labs, our manufacturing partners, or any third party, whether by implication, estoppel, or otherwise. You are solely responsible for determining whether your intended use of a Product infringes any third-party right, and for obtaining any license required.
14.5 Your submissions. If you send us reviews, comments, ideas, or other materials, you grant us a worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, and display them in connection with our business. You are responsible for what you submit and represent that you have the right to submit it. Do not send us confidential information you do not wish us to use.
15. DISCLAIMER OF WARRANTIES
15.1 THE PRODUCTS AND THE SITE ARE PROVIDED “AS IS” AND “WITH ALL FAULTS,” WITHOUT WARRANTY OF ANY KIND.
15.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUSTUS LABS AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING WITHOUT LIMITATION ANY (A) IMPLIED WARRANTY OF MERCHANTABILITY; (B) IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (C) WARRANTY OF NON-INFRINGEMENT; AND (D) WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
15.3 WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT ANY PRODUCT IS SAFE, EFFECTIVE, STERILE, PYROGEN-FREE, OR SUITABLE FOR ANY PARTICULAR PURPOSE; THAT ANY PRODUCT IS SUITABLE FOR ANY USE INVOLVING A HUMAN OR ANIMAL SUBJECT (SUCH USE BEING PROHIBITED); THAT YOUR RESEARCH WILL ACHIEVE ANY PARTICULAR RESULT; OR THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
15.4 THE ONLY UNDERTAKINGS WE MAKE WITH RESPECT TO ANY PRODUCT ARE THE LIMITED REMEDIES EXPRESSLY SET OUT IN SECTION 13. NO ORAL OR WRITTEN STATEMENT BY US OR ANY OF OUR PERSONNEL CREATES ANY ADDITIONAL WARRANTY.
15.5 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN THAT CASE, SUCH WARRANTIES ARE LIMITED IN DURATION TO THIRTY (30) DAYS FROM DELIVERY AND OUR LIABILITY IS LIMITED AS SET OUT IN SECTION 16.
16. LIMITATION OF LIABILITY
16.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUSTUS LABS AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, RESEARCH, BUSINESS OPPORTUNITY, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY, WARRANTY, OR ANY OTHER THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
16.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF TRUSTUS LABS AND ITS AFFILIATES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM, OR (B) FIVE HUNDRED U.S. DOLLARS ($500.00).
16.3 WE SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY INJURY, ILLNESS, DEATH, LOSS, OR DAMAGE ARISING OUT OF OR RELATING TO ANY USE OF A PRODUCT PROHIBITED BY SECTION 3, INCLUDING ANY ADMINISTRATION OF A PRODUCT TO ANY HUMAN OR ANIMAL, WHETHER BY YOU OR BY ANY OTHER PERSON, AND WHETHER OR NOT SUCH USE WAS FORESEEABLE. YOU EXPRESSLY ASSUME ALL SUCH RISK.
16.4 THESE LIMITATIONS APPLY EVEN IF A LIMITED REMEDY IN SECTION 13 IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, AND ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN US. WE WOULD NOT SELL THE PRODUCTS AT THE PRICES OFFERED WITHOUT THEM.
16.5 SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, INCLUDING FOR PERSONAL INJURY, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT LAWFULLY BE LIMITED, AND IN SUCH JURISDICTIONS OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
17. Assumption of Risk and Indemnification
17.1 Assumption of risk. You knowingly and voluntarily assume all risks arising from your purchase, possession, handling, storage, reconstitution, use, transfer, and disposal of the Products, and from any use of a Product by any person to whom you provide it.
17.2 Indemnification. You agree to indemnify, defend, and hold harmless TrustUS Labs and its Affiliates from and against any and all claims, demands, actions, suits, proceedings, investigations, losses, liabilities, damages, judgments, settlements, fines, penalties, costs, and expenses, including reasonable attorneys’ fees and expert costs, arising out of or relating to:
(a) your breach of these Terms or of any representation or warranty in Section 6; (b) your purchase, possession, handling, storage, reconstitution, use, transfer, resale, or disposal of any Product; (c) any use of a Product prohibited by Section 3, including any administration to a human or animal, by you or by any person who obtained the Product directly or indirectly from you; (d) any injury, illness, death, or property damage arising from a Product after title has passed to you; (e) your violation of any law, regulation, or third-party right, including any intellectual property right; (f) your failure to warn any person of the hazards or restrictions described in these Terms; or (g) your use of the Site or your account, including any unauthorized use.
17.3 We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense. You may not settle any matter in a way that imposes an obligation on us without our prior written consent.
17.4 This Section survives termination of these Terms and the completion of any Order.
18. Compliance Monitoring and Enforcement
18.1 We may monitor Site activity, order patterns, and communications for compliance with these Terms and applicable law.
18.2 Without limiting any other remedy, we may immediately and permanently refuse service to, and terminate the account of, any person who: administers or facilitates administration of a Product to a human or animal; requests dosing or administration guidance; markets or resells Products for human or animal use; misrepresents their age, identity, or research purpose; attempts to evade quantity limits or a prior termination; or files an improper chargeback. We may decline all future Orders from that person and from any affiliated person, account, address, payment method, or device.
18.3 We may report suspected unlawful conduct to law enforcement or regulatory authorities and may disclose Order and account information in doing so, as described in our Privacy Policy.
19. Term, Termination, and Force Majeure
19.1 These Terms remain in effect while you use the Site or hold an account, and the provisions that by their nature should survive — including Sections 3, 6, 7, 14 through 18, 20, and 21 — survive termination.
19.2 We may modify, suspend, or discontinue the Site or any Product, in whole or in part, at any time without notice or liability.
19.3 Force majeure. We are not liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including acts of God, fire, flood, severe weather, epidemic or pandemic, war, terrorism, civil unrest, labor disruption, carrier or utility failure, cyberattack, supply-chain interruption, manufacturing or testing delay, or any governmental, regulatory, or judicial action, including any FDA or state action affecting a Product’s availability.
20. Dispute Resolution, Binding Arbitration, and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY DECIDE YOUR CLAIMS.
20.1 Informal resolution first. Before initiating arbitration or any other proceeding, you agree to send a written notice of dispute to info@trustuslabs.com and to Mafi Group llc, Attn: Legal, 23 Emmons St, suite 207 Long Branch, NJ 07740, describing the dispute and the relief sought. The parties will attempt in good faith to resolve the dispute informally for sixty (60) days from receipt of the notice. Neither party may commence arbitration until that period has expired. This requirement is a condition precedent to arbitration, and the applicable limitations period is tolled during the informal-resolution period.
20.2 Agreement to arbitrate. If the dispute is not resolved informally, you and TrustUS Labs agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, any Product, or the relationship between us — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before, during, or after the termination of these Terms — shall be resolved exclusively by final and binding individual arbitration, and not in a court of law, except as provided in Sections 20.5 and 20.7.
20.3 Arbitration rules and forum. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or its Commercial Arbitration Rules where the AAA determines those apply), as modified by these Terms. The rules are available at adr.org. The arbitration will be conducted by a single arbitrator, and will take place in Monmouth County, NJ, or, at your election, by telephone, videoconference, or on the basis of written submissions only. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator has authority to award any relief that a court could award to the individual party seeking it, and the arbitrator’s award may be entered as a judgment in any court of competent jurisdiction.
20.4 CLASS ACTION AND JURY TRIAL WAIVER. YOU AND TRUSTUS LABS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class or representative proceeding. YOU AND TRUSTUS LABS ALSO WAIVE ANY RIGHT TO A TRIAL BY JURY. If this Section 20.4 is found unenforceable as to a particular claim or request for relief, that claim or request shall be severed and heard in a court of competent jurisdiction, and the remaining claims shall proceed in arbitration.
20.5 Exceptions. Either party may (a) bring an individual action in small claims court for a dispute within that court’s jurisdiction, in lieu of arbitration; and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement or misappropriation of intellectual property or unauthorized access to the Site.
20.6 Your right to opt out of arbitration. You may opt out of this arbitration agreement. To do so, send written notice to info@trustuslabs.com with the subject line “Arbitration Opt-Out,” or by mail to the address in Section 20.1, stating your name, the email address associated with your account or order, and that you wish to opt out of the arbitration agreement. The notice must be sent within thirty (30) days of the date you first accept these Terms. If you opt out, Sections 20.2 through 20.4 will not apply to you, and disputes will be resolved as provided in Section 21.1. Opting out has no effect on any other provision of these Terms, and we will not retaliate against you for opting out.
20.7 Fees and costs. Payment of filing, administrative, and arbitrator fees will be governed by the applicable AAA rules. Where those rules require you to pay a filing fee and your claim is for $[10,000] or less, we will pay the AAA filing fee on your behalf upon your written request, unless the arbitrator determines your claim was frivolous or brought for an improper purpose. Each party otherwise bears its own attorneys’ fees and costs unless applicable law or the arbitrator’s award provides otherwise.
20.8 Time limit for claims. To the maximum extent permitted by law, any claim arising out of or relating to these Terms, the Site, or any Product must be brought within one (1) year after the claim arose, or it is permanently barred.
20.9 Changes to this Section. If we make a material change to this Section 20 after you accept these Terms, that change will not apply to any dispute for which we had actual notice on or before the date of the change, and you may reject the change by written notice to info@trustuslabs.com within thirty (30) days, in which case the version of this Section in effect immediately before the change will continue to govern.
21. General Provisions
21.1 Governing law and venue. These Terms and any dispute arising out of them are governed by the laws of the State of NJ, without regard to its conflict-of-laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods. Subject to Section 20, you and TrustUS Labs consent to the exclusive jurisdiction and venue of the state and federal courts located in Monmouth County, NJ for any matter not subject to arbitration, and waive any objection to that venue.
21.2 Changes to these Terms. We may revise these Terms at any time by posting the revised version to the Site with an updated “Last Updated” date. Material changes take effect [fourteen (14)] days after posting, or immediately for new users. The Terms in effect at the time you place an Order govern that Order. Your continued use of the Site after a change takes effect constitutes acceptance of the revised Terms. Please review these Terms periodically.
21.3 Electronic communications and consent. You consent to receive communications from us electronically, including by email and by posting to the Site, and agree that electronic notices satisfy any legal requirement that a communication be in writing. You consent to the use of electronic records and signatures in connection with these Terms.
21.4 Notices. Notices to you may be sent to the email address associated with your account or order. Notices to us must be sent to info@trustuslabs.com and, where these Terms require, by mail to Mafi Group LLC , Attn: Legal, 23 Emmons St, Long Branch, NJ, 07740.
21.5 Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.
21.6 No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later. A waiver is effective only if in writing and signed by an authorized representative.
21.7 Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be, severed, and the remaining provisions will continue in full force and effect. Section 20.4 is subject to the specific severability rule stated in that Section.
21.8 Entire agreement. These Terms, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and TrustUS Labs regarding the Site and the Products, and supersede all prior or contemporaneous communications, proposals, and understandings, whether oral or written. Any additional or different terms in your purchase order or other document are expressly rejected and have no effect.
21.9 Relationship of the parties. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and TrustUS Labs.
21.10 No third-party beneficiaries. These Terms are for the benefit of you and TrustUS Labs and its Affiliates only, and create no rights in any other person.
21.11 Third-party links. The Site may link to third-party websites and resources. We do not control and are not responsible for their content, products, or practices, and a link does not imply endorsement.
21.12 Headings. Section headings are for convenience only and do not affect interpretation.
21.13 Accessibility. We are committed to making the Site accessible. If you encounter a barrier, please contact info@trustuslabs.com so we can assist you and address the issue.
21.14 Notice to California residents. Under California Civil Code § 1789.3, California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
22. Acknowledgment
BY PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS; THAT YOU ARE AT LEAST 21 YEARS OF AGE; THAT ALL PRODUCTS ARE FOR LABORATORY RESEARCH USE ONLY AND ARE NOT FOR HUMAN OR ANIMAL CONSUMPTION; THAT YOU WILL NOT ADMINISTER ANY PRODUCT TO ANY HUMAN OR ANIMAL; THAT YOU ASSUME ALL RISK ASSOCIATED WITH THE PRODUCTS; AND THAT YOU AGREE TO THE ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTION 20 AND THE LIMITATIONS OF LIABILITY IN SECTIONS 15 THROUGH 17.